by Marthan | Nov 14, 2016 | LS Retail
The winter holidays, one of the biggest shopping seasons for retailers around the world, are just around the corner. Customers are already getting in the shopping mood; in many countries, Black Friday will soon inaugurate the season. This year, Black Friday is...
by Marthan | Nov 8, 2016 | LS Retail
Listen to any retail guru, they will all tell you the same thing: the quality of your customer service can make or break your retail business. Forbes reports that poor customer service loses businesses $62 billion every year. According to a recent NewVoiceMedia...
by Marthan | Nov 3, 2016 | LS Retail
Standard items and experiences are not good enough for the contemporary consumer: people are increasingly attracted to personalized items and tailored services. Let’s just look at product trends. From 3D printing, which enables any Jack and Jill to design and produce...
by Marthan | Oct 25, 2016 | LS Retail
At the beginning of August 2016, a network of over 330,000 POS systems run by MICROS, part of Oracle Corp., was hacked by a cybercrime group, leaving all merchants using the system vulnerable. The hackers also completely compromised Oracle’s main online support portal...
by Marthan | Oct 21, 2016 | LS Retail
If you are a retailer or a restaurateur – that is, you manage a company dealing with customers – you know that your staff is an important factor for success. Your workforce’s quality of work, attitude to customers and level of service is part of what makes your brand....
by Marthan | Oct 11, 2016 | LS Retail
What a year of change this has been! Tech is more and more important in-store, mobile keeps on growing, and a previously iconic large retail chain has disappeared from the high street due to its inability to develop an omni-channel presence. These have been...
by Marthan | Oct 3, 2016 | LS Retail
Let’s just be honest here: implementing a new management system is a time-consuming, resource-intensive affair. On top of that, system switchovers can be quite disruptive for business. After all, if you are a retailer, what you care about is selling, not your tech....
by Marthan | Sep 27, 2016 | LS Retail
Technology is transforming our lives every day, with apps and services that are simple to buy and to use. On the other hand, business apps and services are often difficult to deploy and use. Many of them are siloed and badly integrated, wasting workers’ time when it...
by Marthan | Sep 19, 2016 | LS Retail
City festivals, music events, sport events of just these day soccer public viewing – people are attracted to dozens of activity options each week. All these events have one thing in common, retailers are there. Retailers provide hospitality services, sell tickets,...
by Marthan | Sep 12, 2016 | LS Retail
Do you want to increase your sales? Then know your audience. Psychology has been studying the buyer’s brain for decades to understand what makes it tick. What scientists have discovered is that although people behave highly irrationally, their brains follow specific...
